FAQs
Frequently asked questions.
Find answers about Travel Ledger, TL Pay, TL Virtual Cards, reconciliation, pricing, supplier payments, integrations and support.
Category
Help Centre
Need more detailed platform help?
The Travel Ledger Help Centre includes support articles and guidance for using the platform. For customer support, email support@travelledger.org.
General
What is Travel Ledger?＋
Travel Ledger is a travel payments platform for supplier settlement, reconciliation and payment opportunity across the travel trade.
Platform overview Which markets does Travel Ledger support?＋
Travel Ledger supports travel businesses across the UK, Ireland, Spain, France and Germany, with additional markets on request.
TL Pay & Settlement
What is TL Pay?＋
TL Pay is the settlement and payment layer used to fund and pay travel suppliers.
TL Pay & Settlement How does settlement work?＋
Payments are funded, matched against booking data and settled to suppliers, with reconciliation and remittance produced automatically.
Do Trade Buyers pay to use TL Pay?＋
No. Trade Buyers do not pay a TL Pay platform fee to use TL Pay for connected supplier settlement. Other products, services or payment methods may be subject to separate commercial terms.
TL Pay & Settlement Does this mean all Travel Ledger services are free for Trade Buyers?＋
No. The no-fee message relates to TL Pay platform use for Trade Buyers. Other products, services or payment methods, including TL Virtual Cards or commercial arrangements, may be subject to separate terms.
Pricing for Trade Buyers Reconciliation & Reporting
How does reconciliation work?＋
Travel Ledger matches settlement, remittance and booking data so finance teams can close the month faster.
Reconciliation & Reporting TL Virtual Cards
Where can I use TL Virtual Cards?＋
TL Virtual Cards can be used for eligible off-platform supplier payments where card acceptance is available. Eligibility depends on supplier, market and card type.
TL Virtual Cards Is cashback guaranteed?＋
No. Cashback depends on eligibility, supplier acceptance, card type and commercial terms. See the current cashback tiers on the TL Virtual Cards page.
Payment IQ
What is Payment IQ?＋
Payment IQ estimates supplier payment opportunity based on your real supplier spend.
Open Payment IQ Supplier Payment Opportunity Review
What is an opportunity review?＋
A consultative review of your supplier payments to identify where TL Pay, reconciliation support or eligible TL Virtual Cards may be relevant.
Book a review Pricing
How is Travel Ledger priced?＋
Pricing depends on whether you're a Trade Buyer or Trade Seller and which capabilities you use.
Pricing overview Trade Buyers
I pay suppliers — where do I start?＋
Start with 'Pay Suppliers' to see how Travel Ledger supports trade buyers paying travel suppliers.
Pay Suppliers Trade Sellers
I receive payments from agents — where do I start?＋
Start with 'Receive Payments from Agents' to see how TL Pay supports trade sellers.
Receive Payments Membership Organisations
Can we offer Travel Ledger to our members?＋
Yes — membership organisations can support member education, adoption journeys and supplier payment improvements.
Membership Organisations Technology Partners
How do platform partners integrate with Travel Ledger?＋
Technology partners can connect settlement, reconciliation and card workflows into their own platforms.
Technology Partners Travel Ledger Premium
What is Travel Ledger Premium?＋
Premium is an optional supplier protection service for eligible Trade Sellers, subject to eligibility and terms.
Travel Ledger Premium Support
How do I contact support?＋
For customer support, email support@travelledger.org. For general enquiries, email hello@travelledger.org.
Help Centre
Need more detailed platform help?
The Travel Ledger Help Centre includes support articles and guidance for using the platform. For customer support, email support@travelledger.org.