Supplier payment guides
Complete your Adyen account setup.
Travel Ledger uses Adyen as part of its payment infrastructure. Some users may need to complete business verification before their account is fully active.
Overview
What this guide covers
- 1Why verification may be required
Regulated payment accounts require business and identity checks to protect all parties.
- 2What you may need to provide
Business details, ownership information and identity documents for named individuals may be requested.
- 3Where to begin
Start the application from within TL Pay by selecting Open New Account.
- 4How to get help
For account-specific questions, visit the Help Centre or email our support team.
Requirements vary by business type and market. Please refer to the Help Centre for the latest guidance.
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Adyen account status
Notifications · TL Pay
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NotificationsNotification settings
Adyen status
Adyen status- 03/12/2025 15:26successSystemTL Pay account application approved. Your account is now active.
- 03/12/2025 15:25alertSystemAdditional information required. Continue in Adyen from TL Pay › My Account.
- 03/12/2025 15:20alertSystemApplication under review by our payment provider compliance team.
- 03/12/2025 15:14infoSystemThank you for submitting your TL Pay account application.
Travel Ledger platform · illustrative sample data Live view
Support
Need step-by-step help?
Detailed instructions, screenshots and troubleshooting live in the Travel Ledger Help Centre. For account-specific questions, email our support team.
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